Shipping
Packages are generally dispatched within 1-3 business day after receipt of payment and are shipped via UPS or USPS with tracking and drop-off without signature.
Returns
Our refund and returns policy lasts 30 days.
If you wish to initiate a return or request a refund, kindly get in touch with us, and we will furnish you with the necessary guidance. Prior to reaching out, refrain from sending back any items.
Our commitment to you extends beyond just product quality. For our Shampoo, Conditioners, and Scalp treatments, we proudly offer a 90-day Money Back Guarantee. Your satisfaction and confidence in our products remain our top priorities.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
NEED HELP?
Contact us at for questions related to refunds and returns.
